Support
Index
Adding New BooksFrequently Asked Questions
Bowel Nosodes
Common Problems
Manuals. Where are they?
Missing Mac Extention
Old Software on a new Macintosh
ReferenceWorks Font Size
Terminology for MacRepertory and ReferenceWorks
Copy Protection Devices
Going Keyless (Using MacRepertory and ReferenceWorks without the Key. (Copy Protection Device)
iMate Driver
USB Driver Problems in Windows
XP Driver for CPD's New Users
Rainbow driver information
Rainbow Technologies- for information and drivers for Sentinal SuperPro etc.
USB Key for Windows
Most USB problems can be solved by installing the latest Sentinal System drive, Currently 7.1, which may be download from http://www.kenthomeopathic.com. Please try this before you go further.
Problem:
On starting MacRepertory with the USB key inserted, an error message occurs stating:- "Please connect the Key and restart".
I look under device manager/USB Controller and there is an Unknown Device. I try and update this Unkown device but it continues to say it is the best driver for the device. I then downloaded your latest driver (which is on the app) and installed it Version 5.392. Again we get unkown device and the same result when I try and update it. Curiously the USB key's LCD light does not go on although the USB port itself has been tested and does work with a mouse, Microphone, etc.
Running Medic and gets: "Error -3: Medic says "Unit not found. Ensure you have the unit attached to the parallel port and that the port is set to either Standard ECP or IBM AT , or the unit is incerted into the USB port and your OS supports USB. If still unable to find the unit after the port mode changes or USB verification, contact your software provider."
I have not looked at the port as I don't want to go there just yet.Solution: Suggested by Rainbow Technologies who manufacture the device.
1. Device Manager
In
the device manager, remove the device and do a "refresh" or
"update". The system will try to located a driver for
this device again. Once it comes up, it will ask for the
driver. You will need to point to the file "SNTNLUSB.SYS"
in the system.
If you have our latest drivers installed, you can
find this file under: C:\Program Files\Rainbow Technologies\System
Driver directory. Browse to find this driver to update the
machine, you would then have to re-boot (restart). If this
doesn't work, you will need to do the following:
2. Add and Remove Programs
Remove the drivers. Go to the
control paned->Add/Remove Programs and remove any entries
related to our drivers "Sentinel System Driver". If you see
several or just one, make sure you remove-uninstall. If you
don't see any go to next step.
3. Remove Drivers in System
Once the drivers have been removed by our
uninstaller from Add/Remove Programs you need to make sure that the
following files are no longer present in the system:
sentinel.sys, sentinel.vxd and sntnlusb.sys. These files are
usually found under the ...\Windows\System32\Drivers,
...\WINNT\System32\Drivers, or ...\Windows\System (under Win9x or ME).
If these files are still present in the system, make sure you rename
or delete them before going to the next step.
4. Delete Registry Entries
Now that you've checked that the files
are no longer present, we need to delete the registry entries
using the Registry editor (regedit.exe).
NOTE: Modifying the registry can cause serious damage
to the system , make sure you ONLY make the modifications
mentioned below. (Do this only if you know what you are doing.
Otherwise seek help.)*
Go to "Start"->"Run" type "regedit" (no quotes), hit enter. You will now see your registry editor. Open the following registry entries and see if they are completely removed, if present remove the registry specify:
My
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sentinel
My
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sntnlusb
My
Computer\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Sentinel
Make sure you removed either the "Sentinel" or "Sntnlusb" key entries (in bold).
(For more information on the use and understanding of the Registry editor, please contact Microsoft www.microsoft.com)
Close and Reboot
5. Once registry has been modify, close
editor and reboot the machine for changes to take effect.
Download Latest Driver
6. Download our latest driver and install. (Our latest driver
is downloadable from our website
http://www.rainbow.com/support/eu_support.htm. Make sure you get the
RainbowSSD5.39.2.zip)
7. Plugin USB key and wait to load the driver.
The latest driver should be now install and
the problem should be solved.
If you still experiencing problems and you are one of our
End-Users, please contact your software vendor for further
support. If you are one of our Direct Customers, please
contact Technical Support or consult our Customer Connection
Center (C3) for more troubleshooting tips and Technical Support
contact information.
I hope this helps.
Sincerely,
Daniel E. Molina
Technical Support Engineer
Rainbow Technologies, Inc
eSecurity for eBusiness
(800)-959-9954
(949)-753-9510
techsupport@rainbow.com